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Frequently asked questions
Answers to questions about how the program works, licences and data.
Does the program send patient studies anywhere?
No. Studies go only where you send them yourself, for example to a configured PACS. The licence server knows only a hash of the computer identifier and the program name.
How do I activate a licence?
In the program’s start window, enter the licence number or sign in with your account. Activation needs an internet connection.
I have a new computer. What happens to my licence?
Release the seat in My licences and activate the program on the new computer. A seat can be moved once every 30 days.
I reinstalled the program on the same computer.
Enter the number again. The server recognises the same computer and restores the seat without taking another one.
Does ry-viewer work without the internet?
The licence is checked online. For hospitals without network access we are preparing a local licence controller.
I have lost my account password.
Password recovery is not available yet, because the account has no e-mail address. Keep your login and password in a safe place.
Can I use the program on a virtual machine?
Yes. A virtual machine and the cloud are treated just like an ordinary computer.
Is ry-viewer a medical device?
No. ry-viewer and ry-hub are not certified medical devices.